Get in Touch With Us
Got a question about something you read on ejfa.info, spotted an error, or want to flag a casino offer that looks off? This page explains how to reach the team behind our reviews and what happens once your message lands in our inbox.
The Best Way to Reach Our Team
Email is the most reliable way to contact us. Write to [email protected] and a real person will read your message — we do not rely on automated replies to stand in for an actual answer. Include a short summary of what your enquiry is about in the subject line; it helps us route your message to whoever can answer it fastest.
We aim to respond within a couple of working days. During busier periods, such as when we are refreshing our reviews of new online casinos, it can take a little longer, but every message gets a reply.
What You Can Get in Touch About
- Review questions — If you want more detail on how we assessed a specific operator, a bonus offer, or a payment method mentioned in our coverage, ask us directly.
- Corrections — Licensing details, bonus terms and payment processing times change often. If something on the site looks outdated, tell us and we will look into it.
- Suggestions for coverage — If there is a newly launched casino, a state-specific question, or a topic like withdrawal times or mobile play you think deserves more attention, let us know.
- Advertising and partnership enquiries — If you represent a licensed operator or a related business and want to discuss working with us, introduce yourselves and explain what you have in mind.
- Responsible gambling concerns — If gambling has become a worry for you or someone close to you, say so in your message. We will point you towards state and national self-exclusion and support resources rather than treat it as a general enquiry.
Before You Write In: A Few Things We Cannot Do
We are an independent review and comparison site, not a casino operator, payment processor or regulator. That means there are limits to what we can help with directly:
- We cannot access, close or verify your account at any casino — that has to go through the operator's own support team.
- We cannot release funds, reverse a deposit or intervene in a withdrawal dispute. Contact the casino's support channel first, and its licensing regulator if the issue is not resolved.
- We cannot offer legal, financial or clinical advice on gambling problems, though we can point you towards organizations that do.
If your question falls into one of those areas, we will still try to point you in the right direction, but a message to the operator or regulator directly will usually get you a faster, more binding answer.
How We Handle Your Message
- Your email arrives in our shared inbox and is reviewed by a member of the editorial team.
- If it relates to a specific page or review — say, one of the offers from our guide to non-GamStop casinos — we check the relevant section before replying.
- We reply directly, and if a correction is warranted, we update the page and note what changed.
- Messages about responsible gambling are handled with particular care and always receive a personal response.
A Note on Accuracy and Independence
We research and compare licensed, regulated online casinos available to US players, including their bonus terms, banking options and game selection. Reader feedback is one of the ways we catch outdated information — bonus percentages, wagering requirements and processing times can all shift after publication. If something we published does not match what you experienced on a casino's own site, we want to hear the details so we can check it.
We do not accept payment in exchange for a higher ranking, and messages from operators asking about placement are treated the same as any other partnership enquiry — reviewed on the same terms as everyone else.
Looking for Something Specific Right Now?
If your question is about a particular type of casino rather than a general enquiry, you may find a faster answer already on the site. For players outside the standard state-licensed framework, our page on the best non-GamStop casinos covers eligibility and considerations in more detail than we can go into here.
Otherwise, drop us a line using the email address above. We read every message and would rather give you a considered answer in a couple of days than a rushed one immediately.